Volume 27, Issue 10 (12-2020)
RJMS 2020, 27(10): 83-92 |
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Research code: 1234-1234
Ethics code: 1234-1234
Clinical trials code: 1234-1234
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memar M, torkfar A, jamshidian L, mirhosseini S M A. Expectations and perceptions of students about the quality of educational services during the corona to promote health using the Servqual model. RJMS 2020; 27 (10) :83-92
URL: http://rjms.iums.ac.ir/article-1-6590-en.html
URL: http://rjms.iums.ac.ir/article-1-6590-en.html
دانشگاه آزاد شیراز , a.torkfar@gmail.com
Abstract: (1796 Views)
Background & Aims: Gaps in expectations and perceptions of service delivery in an organization are inevitable; But what is important is the degree of gap in the field of inter-organizational competition. Now that the expansion of universities in Iran is moving from a quantitative to a qualitative stage, the need for such research to help improve the quality of education and further the health of students is felt more than ever. In this regard, the present study was conducted with the aim of expectations and perceptions of Azad University students about the quality of educational services during the corona to promote health using the Servqual model. One of the effective factors in the success and survival of any organization, including higher education, is to pay attention to the quality of services. The current study was to examine the expectations and perceptions of Azad University students about the quality of educational services during the corona to promote health using the Servqual model.
Methods: The present study is applied in terms of the type of research and according to the method of data collection is a descriptive and survey type of research and considering that the statistical population of this research is students of physical education in Islamic Azad universities in the south of the country (Fars , Bushehr, Hormozgan and Kohkiluyeh and Boyer Ahmad) in the academic year 1399-99, this research has been cross-sectional. Sampling was done in several steps, first the sample of all universities was calculated and then the sample of each university was obtained as a relative class and in a simple random sample in each university. Final sampling was performed. The required number of samples was determined using Morgan table 384 people, of which a total of 371 questionnaires were collected and analyzed statistically. Out of 371 people, 212 are men and 159 are women. Also, from the total number of participants, 154 people from Fars Islamic Azad University, 74 people from Bushehr Islamic Azad University, 62 people from Hormozgan Islamic Azad University and 81 people from Kohkiluyeh and Boyer Ahmad Islamic Azad University were selected. In this descriptive-survey study, 371 physical education students of Islamic Azad universities in the south of the country (Fars, Bushehr, Hormozgan and Kohkilouyeh and Boyer Ahmad) were selected by proportional stratified method. Using the standard questionnaire of five dimensions of Servqual model of Rasoulabadi et al. (2013), the necessary data were collected in two areas of perception and expectations. The collected data were analyzed by Wilcoxon method using SPSS-20 software.
Results: The average perception in each of the dimensions of the quality of educational services to promote health is lower than the level of expectations, which has led to a negative gap. The values of this gap according to each component include tangible (-1.71), professors' competence (-1.44), accountability (-21.21), course content (-1.30), teaching method (-1.22) and valid (-1/35); Therefore, prioritizing the dimensions of the quality of educational services of the free universities of the south of the country based on the students 'point of view is as follows: tangibles, professors' competence, credibility, course content, teaching method and accountability.
Conclusion: In general, the results of the current study indicate that students are not satisfied with the quality of educational services of Islamic Azad universities in the south of the country and the educational services provided do not meet the expectations of students to promote educational and health factors. The gaps observed in all components and in the five dimensions of service quality can be used as a guide for proper planning and resource allocation. Therefore, it is recommended to improve and enhance the quality of services; Workshops should be held for faculty members, faculty members, and staff to enhance their technical and communication skills, and students' views should be used in educational programs to promote health with a student-centered perspective. Providing appropriate educational spaces and optimizing existing spaces can also be effective in increasing student satisfaction and health. The last point is that due to differences in courses and educational levels, equipment facilities, staff and faculty members in universities, as well as cultural, social, etc. characteristics in different societies, the views of service recipients on the quality of services, perceptions and Their expectations are different. Therefore, to improve the quality of educational services in the country, such research is recommended to other universities. But the present study has some limitations. This study was conducted among physical education students of Islamic Azad universities in the south of the country (Fars, Bushehr, Hormozgan, Kohkluyeh and Boyer-Ahmad). He was careful. Also, due to some characteristics of the statistical population used, such as different educational levels of the subjects and the small size of the research sample, the generalization of the research findings to other organizations should be done with caution.
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