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URL: http://rjms.iums.ac.ir/article-1-2768-en.html
Background: With due regard to the current health
care system situation and problems in our organizations and the loss of
efficiency, improvement of work processes seems to be essential. Identification
and documentation of work procedures are needed in this regard. In this study,
the situation in Montazeri hospital has been evaluated in 1390.
Methods: This study is
a cross-sectional analytic study. All procedures performed in the emergency
department of Shahid Mohammad Montazeri hospital is Najaf-Abad were evaluated. Data
were analyzed and guidelines were designed.
Results: Six processes
within the emergency department were identified including: work flow, patient
discharge, transferring patient to other hospitals, transferring patients to
wards, outpatient process, and transferring patients to diagnostic units.
Conclusions: Application of
analytic methods are essential for usage of process-oriented and
customer-oriented approach and new concepts such as systems management, quality
management, reengineering processes, utilization and development of information
technology to access electronic government administration that leads to the
modernization of administrative systems.
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