Razi Journal of Medical Sciences

fa نقش شبکه‌های اجتماعی در رفتار مصرف کنندگان توریسم سلامت The Role of Social Networks in the Behavior of Health Tourism Consumers بهداشت عمومی Public Health پژوهشي Research زمینه و هدف: رسانه های اجتماعی امروزه نقش مهمی در توسعه رفتار مصرف کنندگان بخصوص در حیطه سلامت داشته است. در همین زمینه بسیاری از افراد با استفاده از شبکه‌های اجتماعی نیازمندی های اطلاعاتی خود را در خصوص سلامت کسب می‌کنند. یکی از این موارد توریسم سلامت است. روش کار: پژوهش حاضر از نظر روش شناسی تحقیق در گروه تحقیق کاربردی، پیمایشی و همبستگی می‌باشد. جامعه آماری این تحقیق شامل کلیه کاربران شبکه اجتماعی در مراکز پزشکی ارائه دهنده خدمات توریسم سلامت شهر تهران می باشد. حجم جامعه آماری 850 نفر در طی دوره مورد بررسی بوده است و با استفاده از فرمول کوکران حجم نمونه برابر 256 نفر تعیین شده است. به منظور سنجش متغیرهای تحقیق از ابزار پرسشنامه استفاده شده است. روایی این ابزار از طریق روایی سازه مورد بررسی قرار گرفته است و پایایی با استفاده از ضریب  آلفای کرونباخ بررسی و تایید شده است. در بخش روش تجزیه و تحلیل نیز، ابتدا مدل اندازه گیری تشکیل و بر اساس شاخص‌ها برازش مدل مورد بررسی قرار گرفت. در نهایت نیز بر اساس روش مدلیابی ساختاری روابط بین متغیرهای تحقیق برررسی و نتایج ارائه گردید. در این بخش از نرم افزار ایموس استفاده شده است. یافته‌ها: نتایج نشان داد میزان و نوع استفاده از شبکه‌های اجتماعی تاثیر معنی داری در رفتار قبل، حین و بعد از استفاده از خدمات توریسم سلامت داشته است.  نتیجه‌گیری: به نظر میزان و نوع استفاده از شبکه‌های اجتماعی در میان کاربران می تواند تاثیر بالایی بر تمایل به استفاده از خدمات توریسم سلامت در میان گردشگران سلامت داشته است.   Background & Aims: Health tourism, also known as medical tourism or medical travel, refers to travel to another country or region to receive medical treatment, procedures or services. The concept of health tourism has gained popularity in recent years due to rising healthcare costs in developed countries, the availability of high-quality medical facilities in developing countries, and the ease of international travel. Health tourism can provide patients access to high quality medical treatments, reduce healthcare costs and improve their quality of life. However, it is important to carefully consider the risks and benefits of health tourism before deciding to travel for medical treatment. Patients should research the treatment facility and provider and ensure appropriate health insurance coverage prior to travel. In the meantime, one of the aspects investigated in the fields of health tourism has been the behavior of consumers of these services, as well as the effects of social networks on this behavior. One of the studied cases is in the field of consumer behavior in relation to social networks, which has been studied in various researches in recent years. In fact, social networks are one of the most used areas in recent years of social networks, which have greatly occupied various markets. In recent years, the amount of use of social networks in Iran has increased so much that the scope of using these networks has led to political debates and influencing the results of elections. In this research, considering the increasing role of social networks, its impact on health tourism has been investigated from the point of view of consumers of medical services in the form of medical tourists. Methods: In terms of research methodology, the current research is applied, survey and correlation research. The statistical population of this research includes all social network users in medical centers providing health tourism services in Tehran. The size of the statistical population was 850 people during the study period, and using the Cochran formula, the sample size was determined to be 256 people. In order to measure the research variables, a questionnaire was used. The validity of this tool has been examined through construct validity, and reliability has been examined and confirmed using Cronbach's alpha coefficient. In the analysis method section, first the measurement model was formed and the fit of the model was examined based on the indicators. Finally, based on the structural modeling method, the relationships between the research variables were examined and the results were presented.  Amos software is used in this section. Results: The results showed that the amount and type of use of social networks had a significant effect on the behavior before, during and after the use of health tourism services. Conclusion: One of the ways social media can influence health tourism is by giving patients access to information about medical facilities and doctors in other countries. Patients can read reviews, watch videos and connect with others who have undergone similar treatments. This can help them make informed decisions about where to go for treatment and what to expect when they get there. Another way social media can influence health tourism is by providing a platform for medical professionals to share their expertise and build their reputation. Doctors, nurses, and other healthcare providers can use social media to showcase their skills, share educational content, and interact with patients and other professionals in their field. This can help them attract patients from other countries who are looking for quality care. On the other hand, social media can also have negative effects on health tourism. For example, false or misleading information can spread quickly on social media, which can lead to patients making poor decisions about where to seek treatment. In addition, some medical facilities and doctors may use social media to promote themselves in unethical ways, such as exaggerating the benefits of their treatments or making false claims about their qualifications. As a result, social media and health tourism are two distinct concepts that can interact in different ways. While social media can give patients access to valuable information and help medical professionals build their reputation, it can also pose risks for patients seeking accurate and reliable information about treatments and medical facilities in other countries. The relationship between the type and amount of use of social networks and the behavior of health tourists before, during and after the use of medical services was investigated. The results have shown that social networks can have a positive and direct effect on the behavior of consumers of health tourism services.   توریسم سلامت, شبکه‌های اجتماعی, رفتار مصرف کننده Health Tourism, Social Networks, Consumer Behavior 260 268 http://rjms.iums.ac.ir/browse.php?a_code=A-10-7359-1&slc_lang=fa&sid=1 Mehran Shirzad مهران شیرزاد 3900319475328460071534 3900319475328460071534 No PhD Student in Business Management Department, Quds City Branch, Islamic Azad University, Tehran, Iran دانشجوی دکتری گروه مدیریت بازرگانی، واحد شهر قدس، دانشگاه آزاد اسلامی، تهران، ایران Mohammad Aghaei محمد آقایی m_aghaei@modares.ac.ir 3900319475328460071535 3900319475328460071535 Yes Assistant Professor, Center for Management Studies and Technology Development, Tarbiat Modares University, Tehran, Iran; Business Management Department, Quds City Branch, Islamic Azad University, Tehran, Iran استادیار مرکز مطالعات مدیریت و توسعه فناوری، دانشگاه تربیت مدرس، تهران، ایران؛ گروه مدیریت بازرگانی، واحد شهر قدس، دانشگاه آزاد اسلامی، تهران، ایران Nader Gharibnavaz نادر غریب نواز 3900319475328460071536 3900319475328460071536 No Assistant Professor, Department of Business Administration, Quds City Branch, Islamic Azad University, Tehran, Iran استادیار گروه مدیریت بازرگانی، واحد شهر قدس، دانشگاه آزاد اسلامی، تهران، ایران