Volume 22, Issue 139 (1-2016)                   RJMS 2016, 22(139): 121-127 | Back to browse issues page

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yousefi A, sabzghabaii F, soltaniarabshahi S K, Tabatabaee S M. Evaluation of validity and reliability of patient satisfaction questionnaire in Firoozgar Hospital clinic. RJMS. 2016; 22 (139) :121-127
URL: http://rjms.iums.ac.ir/article-1-3519-en.html
MS Iran university medical sciences
Abstract:   (1850 Views)

Background: Patient satisfaction is an important parameter related to medical care quality. Although the evaluation is important, there is not any reliable and valid questionnaire for this measurement.

Methods: Study type was descriptive-analytic. The Patient |Satisfaction Questionnaire (PSQ) was translated. Some experts in medical education reviewed the translated copy and the required revision was made. The revised version was converted to English again. Content and face validity was accepted.

Results: Repeatability was 0.98 (CI: 0.97 – 0.99) with interclass correlation coefficient in one way random effect. Kronbach alpha coefficient was 0.98.

Conclusion: The PSQ is a valid and reliable method for evaluation of patients’ satisfaction from medical students.

Full-Text [PDF 1598 kb]   (872 Downloads)    
Type of Study: Research | Subject: medical education

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